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Our plans for COVID-19

Stay safe, sleep sound

We want you to have nothing but a good time at The Clermont, no matter what is going on in the world. If recent events have taught us anything, it is the value of looking after one another.

As a hotel, we are dedicated to caring for your comfort, health and wellbeing. So, we are doing everything we can to not only ensure our hotels are the safest of havens during your trip, but that your experience with us is as seamless and smooth as it can be.

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Existing bookings

If your plans need to change

Due to the latest Covid restrictions, for all prepaid, non-flexible bookings for stays from 29 November 2021 up until and including 31st January 2022, we will offer free modification of reservations to any dates of travel within the next 12 months or a full refund.

If you booked direct, our stays are fully flexible up to 2pm on the day of arrival.

If you've prepaid for a stay that has been affected by COVID–19 or UK Government restrictions just get in touch with us by simply clicking below and providing your order number (this will be on your confirmation email) to amend your booking:

Clermont Charing Cross

Clermont Victoria

Please note for modifications, the price will change to the best available rate based on the new stay dates and any difference in rate will need to be paid. If the price is less, then a credit will be held against the future booking. There will be no partial refunds.

If you've booked via a third party, you will be able to find all of your available options by contacting the company you booked with directly using the details in the confirmation email you received.

 

Cleanliness

We’ll leave no stone unturned

Rooms, restaurants, meeting spaces and more. We have the fortune to have big, beautiful spaces with plenty to offer.

That makes us extra vigilant, ensuring all spaces within each of our hotels are rigorously and regularly cleaned and disinfected. Not just daily, but throughout the day.

Throughout your stay

Let's continue to stay safe

You’ll notice the team will be wearing face coverings around the hotel. This is to ensure that both our guests and our colleagues are kept as safe as possible. We would like to request that our guests wear a face-covering in all public areas, for your own safety and in consideration of others.

We have hand sanitiser ready for you at the entrance and key spots around the hotel. Please feel free to use it. And we’ll continue to ensure social distancing measures are thoughtfully observed.

We will also still be asking our guests to check in on the NHS COVID-19 app too. And at the end of your stay simply use the express checkout at reception for a contact-free goodbye.

Restaurants & bars

The same great food, served with confidence
 

The Clermont, Charing Cross

The wonderful refurbished The Clermont Restaurant and Bar is open and, in addition to their curated menu, is serving a seasonal festive menu during December, as well as traditional afternoon tea.

 

The Clermont, Victoria

The Clermont, Victoria hotel is currently closed, as is The Soak, until early Spring, 2022.

Hotel facilities

If you’re looking to work out

The hotel gym is open and ready for action!

We’ve also partnered with our friends at FLY LDN to offer a range of wellness classes, that you can access through the TV in your room, at a time that works for you.

Our reception team would also be happy to recommend local running routes to keep your step count up.