If your plans need to change
Due to the latest Covid restrictions, for all prepaid, non-flexible bookings for stays from 29 November 2021 up until and including 31st January 2022, we will offer free modification of reservations to any dates of travel within the next 12 months or a full refund.
If you booked direct, our stays are fully flexible up to 2pm on the day of arrival.
If you've prepaid for a stay that has been affected by COVID–19 or UK Government restrictions just get in touch with us by simply clicking below and providing your order number (this will be on your confirmation email) to amend your booking:
Clermont Charing Cross
Please note for modifications, the price will change to the best available rate based on the new stay dates and any difference in rate will need to be paid. If the price is less, then a credit will be held against the future booking. There will be no partial refunds.
If you've booked via a third party, you will be able to find all of your available options by contacting the company you booked with directly using the details in the confirmation email you received.