The best price, guaranteed with The Clermont

Only one Best Rate Guarantee reward will apply per stay.

In the event that the competing website displays the rate in a different currency from our direct channels, we will convert the competitor’s rate into pounds sterling (GBP). The currency exchange rate will be that used by us at the time of handling your claim. We reserve the right to deny a claim where the competitor’s rate appears lower due to the difference between the exchange rates used.

The Best Rate Guarantee does not apply to any rates from opaque providers including, but not limited to, Lastminute.com, Priceline.com and Hotwire.com. An opaque provider is any provider that prevents the buyer from identifying the hotel until after the buyer has made a reservation and guaranteed payment. A site is opaque if it does not divulge any of the following information before booking: (a) the name of the hotel, (b) the precise location of the hotel or (c) the identity or brand of the hotel.

The Best Rate Guarantee does not apply to packaged rates. Packaged rates include: (a) hotel rooms sold as part of a travel package, where the hotel does not provide the extra service. Extra services include but are not limited to airfares, car rental or cruises; and (b) hotel rooms sold with value added amenities, including, but not limited to, free breakfast and hotel parking.

In the case of a successful claim for a fully prepaid rate booked direct, the difference will be refunded to your card within 7-10 days of submitting your claim.

Rate conditions include, but are not limited to, advance purchase requirements, prepayments, deposit requirements and cancellation and change policies.

The Best Rate Guarantee does not apply to unpublished rates (rates that are not publicly available). Rates not available to the general public include, but are not limited to:

• • Corporate discount rates
  • Group rates
  • Meeting delegate rates
  • Any rates requiring membership in a club or programme or other organisation where the rates are targeted toward a specific group of individuals and not intended for the general public
  • Direct mail solicitations
  • Electronic mail solicitations
  • Any rates requiring a promotional campaign code

We reserve the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at any time in our sole discretion and without prior notice.

• A claim must be submitted prior to, or within 24 hours after, making a reservation for one of our hotels through our direct channels and does not include modified or cancelled reservations.
• We reserve the right to deny a claim if it cannot independently verify the availability of the competitor rate at the time we process the claim.
• To claim please email [email protected] with the following details:
  • Full name and email address
  • Hotel name
  • Arrival date and departure date
  • Number of guests
  • Room category
  • Where you found the cheaper rate and price
• Upon validation of your claim, we will send an email or other communication to you that will include the reservation confirmation number and the new rate you will be charged. You must respond to the communication as indicated within 24 hours and prior to local check-in time, to complete the booking process.
• If you have not received a confirmation from us within 72 hours of submitting a claim, you may contact us by email or phone to check the status of your claim.
• We reserve the sole right and discretion to determine the validity of any claim.

The currency converter is provided for illustration purposes only. It is meant only as an approximate conversion tool and should not be relied upon for any other purposes. Currency exchange rates used rely on information published by third parties. We do not verify such information and cannot verify the accuracy of any conversion examples.  All rates are charged and payable in pounds sterling (GBP).