FAQs

The Clermont London, Victoria is situated close to London’s underground stops, making it easy to access via London’s public transport.

Gatwick Express — Gatwick to London Victoria 30 min

Heathrow Express — Heathrow to London Paddington 21 min

Thameslink – Luton to London St Pancras International 36 min

Yes, we would be happy to help arrange an airport transfer for you – please email [email protected] for more details.

Check-in is from 3:00 pm. If you would like to arrange an earlier check-in time, let us know and we’ll do our best to arrange that, simply email [email protected].

Check-out time is 11 am. If you’d like to stay a little longer, speak to the team at reception upon arrival or during your stay and we’ll do our best to arrange that.

We cannot guarantee your room will be ready if you arrive early, however, we will be able to complete the pre-checking-in paperwork and store your luggage for you.

*subject to availability

The nearest car park is the APCOA Car park in London Victoria Station.

APCOA

Parking in London Victoria Station Car Park | Pre-book Online | APCOA – APCOA Parking.

Address: Victoria Station, Eccleston Bridge, London SW1W 9SJ

Phone: 0345 222 4224

We provide cots free of charge and this can be arranged when making your booking, subject to availability.

Yes, we offer family rooms or inter-connecting rooms with extra space for children.

Children under 18 must be accompanied by an adult staying in the same room. 

If the rate booked includes breakfast:
• children 5 years of age or younger may dine for free; and
• one child aged between 6 years and 12 years of age may dine for free with each full-paying adult. A charge of £8 will apply for each additional child.
• Children 13 years and over shall pay the full charge for breakfast.

Booking in advance is required.

Complimentary luggage storage is provided, prior to check-in or at check-out. Your luggage must be collected by midnight on the day of departure.

All of our hotels operate a strict no-smoking policy in line with UK Smoking legislation. This also applies to electronic cigarettes (e-cigs and vaping).

Fast, free Wi-Fi is available in all bedrooms and public areas in all our hotels.

Please be advised that due to the structure and layout of our hotel, we are unable to accommodate wheelchair users.

Yes, our gym is situated on the 7th floor of the hotel. It is open from 6:30 am until 10:00 pm. Access is gained using your room key card. We ensure rigorous cleaning of the gym and equipment. Please use a towel and hand sanitiser when making use of the facilities.