Your safety and the safety of our colleagues is our priority. We are adhering to UK Government advice and have introduced new measures, such as increased cleaning frequencies, maintenance of social distancing and we have temporarily closed some facilities.
Will I have to social distance at The Clermont?
We are asking our guests and colleagues to maintain social distance in line with the UK Government guidelines. This means you should stay at least 2 metres from others. We've added signage and floor markings to aid everyone in this. We've also made sure our colleagues behind the scenes are socially distancing too.
Do I have to wear a face mask?
In line with Government guidance, we kindly ask all visitors to The Clermont to ensure they wear a face-covering in the public areas of the hotels, such as the lobby, lounges and passages. Our colleagues will also be wearing face-coverings and are happy to help with any questions on usage in the hotel.
Are hand sanitisers available?
Hand sanitisers are available for guests and colleagues to use. We also have ample bathroom facilities where you can safely wash your hands with soap and warm water.
How will The Clermont ensure all surfaces are safe?
We understand the importance of hygiene in hotels, so we've stepped up our already rigorous cleaning standards and are now ensuring anti-viral disinfectants are being used for COVID-19. We'll also be focusing on areas where surfaces are touched regularly.
What changes are there to how I check-in and out?
We've had to make some changes to ensure you can stay with us safely and comfortably. You'll be able to express check-out and we'll also be offering contact-free room service. There will also be signage and guides in the hotel to help you.
You will also need to use the NHS COVID-19 app in line with UK Government regulations. You can download the app from either the App Store. or Google Play Store.