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2 Adults, 0 Child
Adults
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FAQs

Essential info you may need ahead of your stay with us. If you haven't found the answer you need, get in touch and one of our team will be happy to help.

Email stay@theclermont.co.uk

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Are your hotels accessible for those with disabilities?

Do you have rooms that have services for those with disabilities?

All our hotels have accessible rooms that can be booked in advance (subject to availability). Get in touch to discuss your requirements and make a booking.

Email: stay@theclermont.co.uk

 

Are your hotels accessible with a wheelchair?

All of our hotels are accessible by wheelchair; our reception team will be happy to assist. 

How do I get to my hotel?

How do I get to my hotel after arriving at London's airports? 

The Clermont hotels are situated in very convenient locations and can be easily reached via London's public transport. For information on London's Underground and other public transport options, please visit: https://tfl.gov.uk/plan-a-journey/

  • Gatwick Express — Gatwick to London Victoria 30 min 

  • Heathrow Express — Heathrow to London Paddington 21 min 

  • Thameslink – Luton to London St Pancras International 36 min 

Can I arrange an airport transfer to my hotel? 

Yes, we would be happy to help arrange an airport transfer for you - please email the hotel you are booked to stay at - charingcross@theclermont.co.uk or victoria@theclermont.co.uk 

What time am I able to check in and out?

What time am I able to check in?

If you have booked direct, you can check in at any time; when it’s convenient for you.  

Otherwise check in is from 3 pm. If you would like to arrange an earlier check-in time, let us know and we’ll do our best to arrange that
Email stay@theclermont.co.uk 

What time should I check out by? 

Check out time is 11 am. If you fancy staying a little longer speak to the team at reception upon arrival or during your stay and we’ll do our best to arrange that. 

If I arrive early will my room be ready?

We cannot guarantee your room will be ready if you arrive early, however, we can do all the pre-checking in paperwork and store your luggage for you.

Is there parking at the hotels?

Is there car parking at your hotel?

The Clermont, Charing Cross: There is no onsite car parking. The nearest car park is Q Park Trafalgar Square, Spring Gardens, Westminster SW1A 2TS. 
https://www.q-park.co.uk/en-gb/cities/london/trafalgar/ 

The Clermont, Victoria: The nearest car park is the NCP London Victoria, Semley Place, Belgravia, London
SW1W 9QL.
https://www.ncp.co.uk/find-a-car-park/car-parks/london-victoria/

What facilities do you provide for children?

Do children stay free?

Children 12 years or younger can stay for free with an adult in existing bedding. Children aged 13 and over are charged as a 3rd person.
 

Do you provide cots or extra beds for children?

We provide cots free of charge and this can be arranged when making your booking. If you would like an extra bed, there is a charge of £50 per night.
 

Do you have family rooms at your hotels?

Yes, both Charing Cross and Victoria have family rooms or interconnecting rooms with extra space for children.
 

Can children have their own room?

Children under 18 must be accompanied by an adult staying in the same room.
 

Do children eat for free?

Children up to 12 years old eat for free with a paying adult at breakfast and from our all-day dining menu. Half portions will be provided. 

Children 13 years or older are charged full price.

How is The Clermont helping to prevent COVID-19 infections?

Your safety and the safety of our colleagues is our priority. We are adhering to UK Government advice and have introduced new measures, such as increased cleaning frequencies, maintenance of social distancing and we have temporarily closed some facilities.
 

Will I have to social distance at The Clermont?

We are asking our guests and colleagues to maintain social distance in line with the UK Government guidelines. This means you should stay at least 2 metres from others. We've added signage and floor markings to aid everyone in this. We've also made sure our colleagues behind the scenes are socially distancing too.
 

Do I have to wear a face mask?

In line with Government guidance, we kindly ask all visitors to The Clermont to ensure they wear a face-covering in the public areas of the hotels, such as the lobby, lounges and passages. Our colleagues will also be wearing face-coverings and are happy to help with any questions on usage in the hotel.
 

Are hand sanitisers available?

Hand sanitisers are available for guests and colleagues to use. We also have ample bathroom facilities where you can safely wash your hands with soap and warm water.
 

How will The Clermont ensure all surfaces are safe?

We understand the importance of hygiene in hotels, so we've stepped up our already rigorous cleaning standards and are now ensuring anti-viral disinfectants are being used for COVID-19. We'll also be focusing on areas where surfaces are touched regularly.
 

What changes are there to how I check-in and out?

We've had to make some changes to ensure you can stay with us safely and comfortably. You'll be able to express check-out and we'll also be offering contact-free room service. There will also be signage and guides in the hotel to help you.

You will also need to use the NHS COVID-19 app in line with UK Government regulations. You can download the app from either the App Store. or Google Play Store.

Do you have luggage services?

Will I be able to store luggage at my hotel? 

Complimentary luggage storage is provided at all hotels, prior to check in or at check out. Your luggage must be collected by midnight on the day of departure. 

What is your smoking policy?

Can I smoke in my room?

All of our hotels operate a strict no-smoking policy in line with UK Smoking legislation. This also applies to electronic cigarettes (e-cigs and vaping). 

Do you have free Wi-Fi?

Fast, free Wi-Fi is available in all bedrooms and public areas in all our hotels.