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Price Guarantee

The best price, guaranteed.

Feel confident knowing that you will always get the best available rate at any Clermont hotel direct from us.

Whenever you make a room reservation for a Clermont hotel, through our website, through our UK Reservations team or direct with our hotels, we guarantee that you will receive the lowest rate possible for that hotel.

If you find a lower publicly-available rate for the hotel in question on a competing website, prior to, or within 24 hours of booking your hotel room, simply submit a Best Rate Guarantee Claim to us and we will create a new reservation for you honouring that lower rate, with an extra 10% off.

Reserving on our site is quick and easy and there are no hidden fees. If you have any questions, our customer service staff will be more than happy to provide assistance.

Any questions regarding claims should be directed to

Before making a claim please refer to our Best Price Guarantee Terms & Conditions.

Best price guarantee

How to claim

  1. A claim must be submitted prior to, or within 24 hours after, making a reservation for a Clermont hotel through a Clermont website, and a minimum of 24-hours before the arrival date. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable. An original reservation refers to the initial reservation made through a Clermont website and does not include modified or cancelled reservations.
  2. The Best Rate Guarantee does not apply to existing reservations booked through a competing room provider. If a reservation is booked through a competing room provider, we are not responsible for any fees associated with the cancellation of that reservation.
  3. The Best Rate Guarantee does not apply if the rate displayed on the competing website is found on a Clermont website.
  4. We reserve the right to deny a claim if it cannot independently verify the availability of the competitor rate at the time we process the claim.
  5. To claim please email with the following details: details:
    1. Full name and email address
    2. Hotel name
    3. Arrival date and departure date
    4. Number of guests
    5. Room category
    6. Where you found the cheaper rate and price - a screenshot would be helpful
  6. Upon validation of your claim, we will send an email or other communication to you that will include the reservation confirmation number and the new rate you will be charged. You must respond to the as indicated in such communication, within 24 hours and prior to local check-in time, to complete the booking process.
  7. If you have not received a confirmation from us within 72 hours of submitting a claim, you may contact us by email or phone to check the status of your claim.
  8. We reserve the sole right and discretion to determine the validity of any claim.
  9. Before making a claim please refer to the Best Price Guarantee Terms and Conditions that can be found here.

Contact us with your query